Legal
Shipping Policy
Last updated September 17, 2026
Everything about getting a parcel from us to you: where we ship, what it costs, how long it takes and what happens if something goes wrong on the way. The prices on this page are the ones the checkout charges.
01Where we ship
Every order ships from Canada. We deliver to Canada and to 77 other countries; the full list is the country menu at checkout. If your country is not on it, we cannot ship there yet.
02What it costs
Shipping is charged per order, not per item, and is shown at checkout before you pay.
| Destination | Order subtotal | Shipping |
|---|---|---|
| Canada | $80.00 and over | Free |
| Canada | Under $80.00 | $8.00 |
| Everywhere else | Any | $25.00 |
The free shipping threshold applies to the goods subtotal within Canada only. All amounts are in Canadian dollars.
03How long it takes
Orders are handed to the carrier within [1 to 3] business days of payment. Business days are Monday to Friday, excluding public holidays in Canada. We ship with [carrier names].
Typical transit after dispatch:
- Canada: [2 to 7] business days
- United States: [5 to 10] business days
- Other countries: [7 to 21] business days, plus any time held at customs
These are estimates, not guarantees. If you have an account, your order’s status is shown on your orders page.
04Duties and taxes outside Canada
Parcels leaving Canada may be charged import duty, tax or a handling fee by your country when they arrive. These are set by your government, not by us, and are not included in our prices or shipping charge. The carrier collects them from you on delivery. If a parcel is refused because these charges were not paid and it comes back to us, we refund the goods once we receive them, less the original shipping charge and any return costs the carrier bills us.
05Your address
Please give the full address, including any apartment, unit or buzzer number, and a phone number the courier can call. An incomplete address is the commonest reason a parcel comes back. If a parcel is returned to us for that reason we will offer to reship it at your cost, or refund the goods less the original shipping charge. If you notice a mistake after ordering, write to us straight away; we can correct it until the parcel has left.
06Late, lost or damaged
If your parcel is well past the estimate above, or tracking shows it delivered and you do not have it, write to us through the contact form with your order reference. We will open an enquiry with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.
If a product arrives damaged, keep the packaging and send us a photo within a few days of delivery. We will replace it or refund it; see Returns and Refunds.