Returns and Refunds

You can return a product within 30 days of the day it was delivered. Tell us within that time through the contact form, quoting your order reference, and we will send you return instructions.

Hair care is a hygiene product, so we can accept a return only if the product is unopened and unused, with its seal intact and in its original packaging. An opened or used product cannot be resold and cannot be returned, except where it arrived damaged, faulty or not as ordered, which is covered below.

We do not offer exchanges. If you would like a different product, return the one you have for a refund and place a new order.

If a product arrives damaged, leaks, is faulty, or is not what you ordered, write to us within 30 days of delivery with your order reference and a photo. We will replace it or refund it in full, including any shipping you paid, and we will cover the cost of getting it back to us if we need it returned. This is on top of any rights you have under the consumer law where you live.

Once we have confirmed your return, pack the product securely and send it to:

For a change of mind, you pay the cost of the return postage and the product is your responsibility until it reaches us, so please use a tracked service and keep the receipt. For damaged, faulty or wrong items we pay the return cost, as above.

When your return arrives and has been checked, we refund the price of the goods to the card you paid with, through our payment processor, within 10 business days. Your bank or card issuer then usually shows it within a few business days more. You receive an email when the refund is issued.

• The original shipping charge is not refunded for a change of mind. It is refunded if the return is our fault.
• Import duties or taxes paid in your country are not refundable by us.
• Club points earned on the refunded goods are reversed, and any points you spent on the order are returned to your balance.

You have a legal right to withdraw from your purchase within 14 days of the day you receive it, without giving a reason. To use it, tell us clearly within those 14 days, through the contact form or by email, that you are withdrawing, and send the goods back within 14 days of telling us. You pay the return postage.

The right of withdrawal does not apply to a sealed product that has been unsealed after delivery, because hair care cannot be resold once opened. It also does not affect your separate rights if a product is faulty.

We refund what you paid, including the original standard shipping charge, within 14 days of receiving the goods back or of you showing us proof that you have sent them, whichever is earlier, using the payment method you used.

Nothing on this page limits the rights you have under the consumer protection law of your province or territory, including the Quebec Consumer Protection Act. If a product is not as described or is defective, those rights apply whatever this policy says.